NorthLine Lead — Refund Policy
Effective 4 October 2026
Issued by NorthLine, a brand of Atınç Büyükduykular (sole proprietorship, Republic of Türkiye) · Döşemealtı, Antalya, Türkiye · bugra@northlinelead.com · northlinelead.com This Refund Policy is part of the NorthLine Terms of Service and applies to every purchase made through our payment processor (Whop). NorthLine is a brand of Atınç Büyükduykular, a sole proprietorship registered in the Republic of Türkiye. We sell services to businesses only, so there is nothing to return. You accept this policy by ticking the acceptance box at checkout. In one sentence The only refund is USD 850, paid if we book fewer than 10 qualified appointments in your first 90 days. Everything else is non-refundable; other adjustments are credits on future charges or corrections of billing mistakes.
1. The 10-in-90 guarantee — the one refund
• NorthLine guarantees 10 Qualified Appointments booked within 90 days of your Go-Live Date.
• If fewer than 10 are booked by the end of that period, we refund USD 850 to the original payment method within 5 business days. You do not need to ask.
• USD 850 is a flat amount and the maximum refund — it does not change with the Setup Fee you paid or the number of appointments booked.
• Conditions: during the 90 days you kept your calendar connected with at least 10 open slots per week, kept a working card on file and did not pause bookings. Each day a condition was not met adds one day to the period.
• A booked appointment counts toward the 10 even if the homeowner later does not show or cancels.
• The guarantee ends if you cancel, or the agreement ends for your breach, before the 90 days are over. It applies once per client.
2. Setup Fee
The Setup Fee shown at checkout pays for setup work that starts immediately. It is non-refundable, except for the USD 850 under Section 1.
3. Appointment Fees — USD 150 per Qualified Appointment
Charged when a qualified appointment is booked on your calendar. Appointment Fees are non-refundable. Instead of refunds, these credits apply: Situation
What happens
Homeowner no-show
35% credit (USD 52.50) off your next charge, reported within 24 hours with a call log (2+ attempts) or a time-stamped photo at the property.
Homeowner reschedules
Rebooked at no new charge (up to 2 times).
Homeowner cancels, not rebooked in 14 days
35% credit (USD 52.50), automatic.
NorthLine error
100% credit — outside your service area, duplicate within 90 days, or outside your open slots — reported within 24 hours.
You cancel, move, are late (15+ min) or miss
Charged in full. No credit.
Credits come off your next charge automatically. They have no cash value, are never paid out and expire when the agreement ends.
4. Add-on services — never refundable
Add-on fees are never refundable — monthly or one-time, used or unused, cancelled early or paused. Monthly add-ons stop at the end of the paid period after 7 days' written notice.
5. Late and chargeback fees · advertising spend
The USD 85 late fee, the USD 85 chargeback fee and processor dispute fees are non-refundable. Advertising spend is paid by NorthLine and never billed to you, so there is nothing to refund.
6. Cancellation
You may cancel any time with 7 days' written notice by email. Cancelling stops future charges; it does not create a refund of fees already paid.
7. Billing mistakes
If you were charged twice, charged the wrong amount, or charged after your agreement ended, email us. We correct it and return the difference through Whop within 10 business days.
8. Chargebacks
Contact us before disputing a charge with your bank. A chargeback filed without first contacting us in writing and giving us 5 business days to answer is a material breach: we may stop services, we send the processor the acceptance and delivery records, and the disputed amount, the processor's fee and a USD 85 chargeback fee become due.
9. Contact and governing terms
Email bugra@northlinelead.com from your checkout email with your company name and Whop receipt number. We reply within 5 business days. This policy is governed by the Terms of Service and the laws of the Republic of Türkiye; the courts of Antalya have exclusive jurisdiction. Nothing here limits a right the law gives a business buyer that cannot be waived.